Job
Customer Care Officers
Headcount Labs Not specified No deadline
- Work mode
- On-site
Customer Care Officers role with Catilas Resources Limited, based in Lagos, NG. The successful candidate will perform the core responsibilities of the role with accuracy, professionalism, accountability, and effective stakeholder collaboration. The position requires sound professional judgment, clear communication, reliable execution, attention to detail, and the ability to work effectively with relevant internal and external stakeholders. The role is listed as remote. Candidates should review the employer's application page for the definitive role scope, eligibility requirements, and any role-specific instructions before applying.
Responsibilities
- Execute the core duties associated with the Customer Care Officers position in line with organizational procedures and agreed objectives.Plan and prioritize assigned work, communicate progress, and escalate material issues promptly.Maintain accurate documentation, records, and work outputs relevant to the function.Collaborate with colleagues and stakeholders to resolve issues and improve service or operational outcomes.Follow applicable quality, safety, confidentiality, compliance, and professional standards.
Requirements
- Relevant education, training, or demonstrable professional experience appropriate to the general & professional services function.Practical capability consistent with the responsibilities of a mid-level / professional role.Strong communication, organization, attention to detail, and professional judgment.Ability to collaborate with stakeholders, meet deadlines, and maintain accurate records.